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Patient-Centred Customer Service Techniques

CPD Certified Diploma | FREE Exam | 24/7 Tutor Support | Lifetime Access | 100% Success Rate

Janets

Summary

Price
£15 inc VAT
Study method
Online
Duration
7 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • Certificate of completion - £9.99
  • Certificate of completion - £15.99
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Overview

Over 70% of patients who receive excellent customer service are more likely to recommend a healthcare provider to their family and friends. Customer service is a vital aspect of the medical field, and providing exceptional service can make all the difference in patient satisfaction and loyalty. Our Patient-Centred Customer Service Techniques course is designed to equip you with the knowledge required to provide exceptional customer service to patients in medical settings.

Learning outcomes:

After completing the course, you can expect to:

  • Understand the importance of patient-centred customer service in medical settings
  • Develop effective communication and soft skills to provide exceptional customer service
  • Learn medical jargon and terminology to communicate effectively with patients and colleagues
  • Gain knowledge in organising schedules and effective filing systems in medical offices
  • Understand how to provide customer service and support to colleagues
  • Acquire knowledge to handle difficult customers in a professional and effective manner
  • Develop the ability to tailor customer service techniques to different medical professionals

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

Our Patient-Centred Customer Service Techniques course equips you with the knowledge required to provide exceptional customer service to patients in medical settings. Through our 11 modules, you will learn effective communication and soft skills, medical jargon and terminology, how to organise schedules and filing systems, and how to provide customer service and support to colleagues. We will also cover how to handle difficult customers in a professional and effective manner and tailor customer service techniques to different medical professionals.

Our Patient-Centred Customer Service Techniques course focuses on the importance of patient-centred customer service, providing you with a comprehensive understanding of how to communicate effectively with patients and colleagues. Our goal is to equip you with the knowledge required to provide exceptional customer service in any medical setting. Join our course today and take the first step towards becoming an expert in patient-centred customer service.

Who is this course for?

This course is perfect for:

  • Medical professionals looking to enhance their customer service skills
  • Individuals seeking to start a career in the medical field
  • Students pursuing medical or healthcare-related degrees
  • Anyone interested in improving their communication and soft skills in a medical setting

Career path

Career paths related to this industry are:

  • Medical receptionist (£16,000 - £25,000 per annum)
  • Medical secretary (£18,000 - £28,000 per annum)
  • Patient services coordinator (£22,000 - £35,000 per annum)
  • Practice manager (£28,000 - £45,000 per annum)
  • Patient experience manager (£32,000 - £50,000 per annum)
  • Healthcare customer service manager (£40,000 - £60,000 per annum)

Questions and answers

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Certificates

Certificate of completion

Digital certificate - £9.99

Receive a digital copy of your certificate as a PDF file for only £9.99.

Certificate of completion

Hard copy certificate - £15.99

A Physical, high-quality copy of your certificate will be printed and mailed to you for only £15.99.

For students within the United Kingdom, there will be no additional charge for postage and packaging. For students outside the United Kingdom, there will be an additional £10 fee for international shipping.

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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